Frequently Asked Questions

Of course. We carry everything from general liability and workman’s comp to auto insurance and so on. For our larger light installation projects, we carry both Bid Bonds and Performance Bonds.

Indeed we do. In fact, we even provide you with two options. Option 1: we can turnkey the entire event including the lights installation and removal for the event Option 2: you can rent what you need and DIY (do it yourself). Both options are perfect for Party tents, Backyard BBQs, Weddings, anniversaries or other events.

Yes. Our current equipment inventory consists of multiple ladders ranging in size from 4 foot to 20 foot, A-frame step ladders, multiple 20 to 40 foot extension ladders, 5 company branded vehicles with towing capacity, 2 – 20 foot fully-enclosed and company branded cargo trailers, floor-to-ceiling pallet rack warehouse storage with bar-coded inventory system and an ample supply of heavy duty storage/transport totes to protect inventory from damage. Plus, any additional resources needed to facilitate project installation and removal such as aerial lifts, bucket trucks, scissor lifts, etc. are provided by our rental vendors with which we have maintained a good working relationship over the years.

There are a multitude of factors we take into account depending on the application. These factors are generally fleshed out in advance of our arrival or in some cases adjustments are made on the fly the day of arrival. For example, at the modern museum of art, it required a 60 ft aerial lift that weighs 22,000lbs to access specific points across the campus. This meant that the lift had to be driven over the grass while not creating ruts in the ground, breaking the industrial sprinkler system or harming the low hanging limbs of the very trees we were tasked to decorate. So we formulated a plan, by isolating each risk one at a time than allocate a team to executes the plan. We are happy to report that 85 trees later that zero sprinklers were harmed in the making of that display.

Yes, and know that you’re not alone. We hear it all the time. We’ve been providing unique applications since the very beginning too. Just ask Susan, she wanted to do something creative that not a lot of people do. So we came up with a plan to turn her live oak trees into weeping willows but with lights! [ Insert video ] Or in another situation, Carol wanted to celebrate her affinity for Texas Christian University while still honoring the holidays. Check out here purple candy Canes [ insert video ]

Very Seasoned! The workforce consists of teams with four primary roles within each group, A team leader​, tree climbers/technicians,​ ground support​ for each climber tech and a site support specialist​. Below is the breakdown for each role: Team Leader -​ They’re the primary point of contact in charge of the entire team. It’s their responsibility to oversee that the work delegated to all members and that it’s executed per the scope and expectations. They also ensure the work is being done in a safe and organized manner. Other responsibilities include reporting, implementation strategy and logistical coordination. Climber / Technicians -​ A climbing tech is a well versed in climbing techniques that allow for safe ascent and descent of the tree. This role is the backbone of most of our projects. Other responsibilities include installations, removals, troubleshooting as well as maintenance should anything come up. ( Due to the heavy workload this role requires a ground support member to assist the climber in a multitude of ways lessening the physical demand of the role). Ground Support -​Each ground support member is assigned to assist a climber from the ground. Their responsibilities include pre-climbing safety checks, post-climbing inspections, supplying climbers with products, tools and other means of assistance. Site Support Specialist -​ The site support specialist is in charge of maintaining a “clean work” atmosphere by removing trash and debris, and to protect the wellbeing of pedestrians nearby by directing traffic and making them aware of the work in the vicinity. Other responsibilities include logistical support, crew support (hydration, etc.), and an assistant to the Team Leader.

It depends on the application. Tops of buildings, no Problem! On trees, that’s a different story because trees grow. As they develop, there’s added stress applied to the lights wrapped around the tree. So the approach, for example with our client Trailhead at Clearfork who wanted their trees to be permanently wrapped, was to provide an annual maintenance program along with the installation so that changes can be made progressively.

Prices are based on a percentage of the project scope. We don’t have a flat fee, but the plans generally include four annual inspections that cover both the product and labor.